You can express gratitude at this point by mentioning something like how they helped make an important decision easier with their feedback on what product was best suited towards them.Įxpressing gratitude to your customer shows them that you appreciate doing business with them. The first sentence of your email should be short and sweet, greeting and giving recognition for the customer’s purchase or support. Personalized emails are proven to increase email click rate by up to 30%.
Instead of saying “Thanks for ordering” you can say “Hey Kenan, thanks for ordering.” When sending a thank-you you email to a customer, you should use the correct greetings.Ī good way would be personalizing your thank-you note with recipients’ first name. However, it doesn’t mean that you have complete freedom in writing anything but make sure there are no silly mistakes or typos! 3. Writing like a human is important since the company is reaching out to a customer and not another business. “Thank You for your order!” – This sounds too robotic and impersonal!Ī good way would be: “Thanks so much again.” or even better if it’s possible with regards from who was responsible in fulfilling their request.Įxample: This is Adam from Tesla, Thanks! Write like a humanĮven though thank-you emails to customers are transactional emails and one of the purposes is to automate, you should not just write like a robot.
Hence, the subject line is one way to say “Thank you” and make sure it counts! 2. Try something a little more creative like: “Thanks for choosing us: your order has been shipped.”Ī positive subject line increases your email open rate and provides a good first impression of your company. The subject line is the first thing your customers will see when they open their inbox, so make it count! You should not just say “Thank you”. Say something positive in the subject line When creating your automated thank-you email, consider the following 7 tips. It is more than that, it is considered a customer delight.
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Our parents taught us how to say “Thank you” at a very early age, but a great thank-you email is not as simple as it seems. 7 Tips on How to Write a Thank-you Email to Customers
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How to apply these cases in practice? All you have to do is register for an email marketing automation software in which you can automate triggered thank-you messages based on users’ action.īefore sending thank-you emails as well as any other transactional messages, make sure to test their deliverability, spam score, and content.įor this purpose, you can use embedded solutions into a sending platform or an email testing service with a fake SMTP server. Specific holiday thank you cards (Valentines, Christmas, new year, etc).You can automate your thank-you emails to: It means unlike broadcast emails, your thank you notes are triggered by specific user action to make sure your emails are sent at the right time, reaching out the right person.Īnd by a ‘user-action’ we do not only refer to placing an order, but there are also various occasions you can trigger your automated thank-you messages to be sent on. When to Send a Thank-you email?Ī thank-you email is a user-action based email. In particular, thank you messages are an approach to start assembling a relationship online that is like the in-person connections your clients have with physical brands. For that, automated thank-you emails help you provide your customers with a feeling of reassurance from the time they have clicked the order button until they receive your product. Unlike buying directly from a store, customers don’t get to have that tangible experience with your business. Remarkably, thank you emails help businesses gain customer engagement which results in great brand loyalty, in a way it does humanize the relationship between your business and your clients. What is a Thank-you Email?Ī Thank-you email is used by businesses to build a healthier long-term customer relationship: by showing gratitude and appreciation to them.Įxpressing thanks shows people how much you care and appreciate their time and generosity. How to use thank-you emails to cross-sell & upsell your customers.25 inspiring thank-you email subject lines | to show appreciation to your customers.How to automate sending personalized thank-you emails.19 types of automated thank-you email examples.7 tips on how to write a thank you email to customers.It’s also an opportunity for you to cross-sell or upsell products, services, or content. It’s a great way to show appreciation for their business and it can even increase customer loyalty. Sending thank-you emails is one of the simplest ways to do that. Do you want to make your customers happy?
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