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To disable: In the Value data box, type 4, click Hexadecimal (if it is not already selected) and click OK. “ HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\UsbStor”Ī. If the above steps don't work, I’d suggest to disable and then re-enable the USBSTOR from registry:

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The "usbstor.sys" driver will be automatically replaced with a fresh copy when you restart the computer along with the USB controllers.

Repeat the same with all the USB controllers as well.

Right-click on a USB mass storage device in the list and click " Uninstall.".

Method 1: Uninstall USB mass storage device and the USB controllers Please use the following methods and try to resolve your issue: Seagate does not endorse or accept any responsibility for the content, or use, of any such web sites.I apologize for the delay in response from our side. Seagate makes no representations whatsoever about the content of any of these web sites. These links are provided for your convenience only and your use of them is at your own risk. There are links in this document that will permit you to connect to third-party web sites over which Seagate has no control. To obtain product specifications and warranty information, please contact the respective vendor directly. You should make your own independent evaluation before conducting business with any company. Each company listed is independent from Seagate and is not under the control of Seagate therefore, Seagate accepts no responsibility for and disclaims any liability from the actions or products of the listed companies. Seagate makes no warranty - implied or otherwise - regarding the performance or reliability of these companies or products. Seagate references third parties and third party products as an informational service only, it is not an endorsement or recommendation - implied or otherwise - of any of the listed companies. REFERENCE TO THIRD PARTIES AND THIRD PARTY WEB SITES. This can be dangerous to your data and you should disconnect your external drive before attempting this.

SEAGATE USB MASS STORAGE DEVICE DRIVER DOWNLOAD INSTALL

If that fails, you will need to try to reload the USB drivers for the operating system by inserting your Vista install CD, rebooting, and attempting a Repair/Restore. The file should be rebuilt, correcting the problem. Right-click on INFCACHE.1 file and choose Delete. If you receive a Windows Security box click Yes, then OK, then OK again. Under the "Permissions for users" check, mark everything to "Allow All". Select (Users xxxx-PC\Users) or something like (Users 7xxxx \Users) If you get an error when trying to delete this file, try the following steps:

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Once it has disappeared from the Device Manager, disconnect the external hard drive.ĭisconnect the device from the computer (unplug the USB cable).Ĭlick Start / Windows button in the bottom left corner of the screenįor Vista - In the Search field, type c:\windows\inf and press Enter.įor Windows 7 - In the Search field, type C:\windows\system32\driverstor and press Enter. The device will usually appear under "Other Devices" or "Unknown Devices" right-click on it and choose Uninstall.

Right-click on Computer and choose Manage. Vista and Windows 7: If the drive works fine on another computer, there are a few steps to try while the drive is connected to the original computer:Ĭlick the Start / Windows button at the bottom left corner of the screen.

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This should load the drivers.Īdditional Troubleshooting Step for External Drives requesting drivers or if receiving an Error Code 28 on an External Drive / Mass Storage Device in Device Manager. Make sure the "Include subfolders" box is checked.Ĭlick Next. Open the Windows folder on the C: drive (Computer > C: > Windows) and click OK. Then click "Browse my computer for driver software".

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This will open the Update Driver software wizard, click "Locate and install driver software (recommended)". Here is the procedure to load the drivers manually:ĭouble-click the drive (usually listed as USB Mass Storage, but may be listed under another name).Ī new window will open showing properties click the Reinstall Driver button. Here is the relevant graphic for Vista's Device Manager: If this does not resolve the problem and the drivers do not now load automatically, you may simply point Windows 7 or Vista to its own drivers manually. When that happens, it may alert you that drivers were not loaded correctly. These drivers are part of its own Windows registry.įirst, update Windows Vista to Service Pack 1. Windows 7 or Vista sometimes encounters problems locating the drivers necessary for the proper function of external hard drives. Troubleshooting when external drives encounter driver and ʺUnknown Deviceʺ problems in Windows 7/Vista Device Manager.